Samsung hiring 2024 IT Helpdesk Engineers
Samsung
Closed
up to ₹9 LPA *
On-site
Any Year
Full Time
Bengaluru
posted 7 months ago
Job description
Samsung Off Campus Drive 2024: Samsung a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Samsung IT Helpdesk Engineer for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Samsung off campus drive 2024. Interested and eligible candidates can read more details below.
Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Compensation
Salary
up to ₹9 LPA *
Company Information
Samsung
Samsung’s Digital eCommerce Division is currently operating in Chennai, recruiting world-class professionals who share our “Innovation through Passion” philosophy and thrive in a fast-pace, cross team, results-driven environment, with a focus on highly visible, challenging, and cross disciplinary projects. We have been growing exponentially year on year in terms of revenue, size and achievements. The eCommerce division was piloted in North America. After the tremendous success, we are expanding the services to rest of the world. The team is Chennai operates as the center of excellence for the global expansion and was the first team to receive the “recognition award” from Samsung outside of Korea in the year 2017.