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Samsung hiring 2024 IT Helpdesk Engineers

Samsung

bengaluru

up to ₹9 LPA *

Full Time

On-site

Any Year Batch

About This Role

Samsung Off Campus Drive 2024: Samsung a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Samsung IT Helpdesk Engineer for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Samsung off campus drive 2024. Interested and eligible candidates can read more details below.

Requirements

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

About Samsung

Samsung’s Digital eCommerce Division is currently operating in Chennai, recruiting world-class professionals who share our “Innovation through Passion” philosophy and thrive in a fast-pace, cross team, results-driven environment, with a focus on highly visible, challenging, and cross disciplinary projects. We have been growing exponentially year on year in terms of revenue, size and achievements. The eCommerce division was piloted in North America. After the tremendous success, we are expanding the services to rest of the world. The team is Chennai operates as the center of excellence for the global expansion and was the first team to receive the “recognition award” from Samsung outside of Korea in the year 2017.

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Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Samsung. Any solicitation calls or payment requests are not from us.

Posted 1 year ago

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