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Oracle Off Campus Hiring Fresher For Technical Analyst 1-Support - Applynow!

Oracle

all india

INR 7-8 LPA

Full Time

On-site

Any Year Batch

About This Role

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators.

Requirements

An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
Knowledge of SQL.
Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.

Responsibilities

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
This position requires working flexible shifts, including afternoons, evenings, and nights. Some shifts may require Sunday to Thursday workdays.
This role also requires employees to be available on-call to support any high or critical issues the client faces at any time including weekends.

About Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

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Posted 1 year ago

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