Stripe Off Campus Hiring Fresher For Operations Associate Apprenticeship Intern-Applynow!

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking, open ended research, and problem solving
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
• You have a process-oriented mindset and ability to get things done

• Develop a foundational understanding of our products, services, and features to assist customers effectively
• Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools