Townhall is hiring for Customer Successive Executive - 2024

<p>●Bachelor's degree in Engineering (B.Tech/B.E)&nbsp;<br>● Strong technical aptitude to understand and troubleshoot software and hardware issues.&nbsp;<br>● Excellent communication skills, both written and verbal. ● Ability to handle and resolve customer complaints professionally and efficiently.&nbsp;<br>● Detail-oriented with a focus on providing high-quality support.&nbsp;<br>● Ability to work independently and collaboratively in a fast-paced environment.&nbsp;<br>● A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.</p>

<p>● Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.&nbsp;<br>● Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills.&nbsp;<br>● Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.&nbsp;<br>● Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction.&nbsp;<br>● Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base.&nbsp;<br>● Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.&nbsp;<br>● Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support.</p>