Salesforce Recruitment 2024 for Freshers – Technical Support Engineer – Apply now!
Salesforce
Closed
5 – 10 LPA
On-site
Any Year
Full Time
Hyderabad
posted 3 months ago
Job description
Salesforce hiring freshers. Graduate in any Discipline candidate can apply for off campus placements with Salesforce. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
Requirements
- Experience in technical support for global customers.
- Strong troubleshooting skills in Windows, Linux, databases, and IP networking.
- Ability to clearly and effectively communicate technical concepts.
- Expertise in analysis, troubleshooting, and problem-solving.
- Ability to prioritize and escalate customer issues effectively.
- Skill in translating product and business requirements into technical solutions quickly and effectively while adhering to specifications.
- Timely update of tasks in accordance with severity levels.
- Excellent written and verbal communication skills.
- Effective communication and interpersonal skills to build rapport at all levels.
- Ability to work both independently and as part of a team.
- Proactive work approach without needing close supervision.
- Patience, persistence, attention to detail, strong work ethic, and organizational skills.
- Positive attitude.
- Willingness to work shifts and weekends.
Responsibilities
- Develop a thorough understanding of Tableau products and continuously enhance technical skills to support global customers with their issues. This includes debugging, troubleshooting, and ensuring complete resolution of issues, including escalations.
- Consistently achieve KPI targets such as Productivity, CSAT, and TTR.
- Serve as a trusted advisor to customers on their Tableau products and infrastructure, aiming for high customer satisfaction.
- Collaborate with various teams including TAMs, Sales, Ops Admins, and Development at Tableau to ensure a seamless customer experience.
- Identify areas for improvement in documentation and processes.
- Develop and maintain technical expertise in assigned product areas to assist customers effectively.
- Review support cases for technical accuracy and troubleshooting quality.
- Reproduce customer issues in-house and provide solutions and RCAs within specified timeframes.
- Utilize communication channels such as email, phone calls, and other electronic methods to interact effectively with customers.
Compensation
Salary
5 – 10 LPA
Company Information
Salesforce
Salesforce is a renowned cloud-based customer relationship management (CRM) platform that has revolutionised the way businesses manage their relationships with customers. It offers a comprehensive suite of tools and services designed to streamline sales, marketing, customer support, and analytics. Salesforce’s user-friendly interface and robust features empower organizations to better understand their customers, automate routine tasks, and drive growth. With its scalability and flexibility, Salesforce has become a cornerstone for businesses of all sizes, helping them build stronger connections with their clientele and achieve greater success in today’s competitive market.