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Tesco Recruitment Hiring for Lead Chat Support

Tesco

bengaluru

up to ₹5 LPA *

Full Time

On-site

Any Year Batch

About This Role

Tesco Off Campus Drive 2024: Tesco a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Tesco Lead Chat Supportfor Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Tesco off campus drive 2024. Interested and eligible candidates can read more details below.

Requirements

Customer service orientation
Advanced Microsoft Office
Excellent verbal and written communication in English
Planning and organizing
Coaching
Conflict Resolution
Empathy and customer focus

Responsibilities

Ensuring I understand our Core Purpose and the role I play in delivering this –
Role modelling the Tesco values and leading by example in what I do and how I behave –
Crafting a culture of continuous improvement through: being curious about what is getting in the way of colleagues delivering great service; identifying areas of opportunity; encouraging colleagues to speak up and share ideas; and following through with feedback and / or action on ideas raised
Collaborating with colleagues; change teams; my manager and relevant partners to implement ideas
Being the subject matter expert on processes in my area –
Supporting the improvement of the operational performance and building the capability of Associates and Senior Associates through: call listening; reviewing logging; face to face mentoring; feedback and recognition
Supporting BAU activity e.g. issues and complex problem resolution; call listening – Providing shift over in during the operational window
Sharing weekly highlights of progress in operational performance; quality of delivery and continuous improvement with my Manager

About Tesco

Tesco was founded in 1919 by Jack Cohen as a group of market stalls in Hackney, London. The Tesco name first appeared in 1924, after Cohen purchased a shipment of tea from T. E. Stockwell and combined those three initials with the first two letters of his surname, and the first Tesco shop opened in 1931 in Burnt Oak, Barnet.

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Posted 1 year ago

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