Tesco Recruitment Hiring for Lead Chat Support

Tesco Off Campus Drive 2024: Tesco a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Tesco Lead Chat Supportfor Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Tesco off campus drive 2024. Interested and eligible candidates can read more details below.

• Customer service orientation
• Advanced Microsoft Office
• Excellent verbal and written communication in English
• Planning and organizing
• Coaching
• Conflict Resolution
• Empathy and customer focus

• Ensuring I understand our Core Purpose and the role I play in delivering this –
• Role modelling the Tesco values and leading by example in what I do and how I behave –
• Crafting a culture of continuous improvement through: being curious about what is getting in the way of colleagues delivering great service; identifying areas of opportunity; encouraging colleagues to speak up and share ideas; and following through with feedback and / or action on ideas raised
• Collaborating with colleagues; change teams; my manager and relevant partners to implement ideas
• Being the subject matter expert on processes in my area –
• Supporting the improvement of the operational performance and building the capability of Associates and Senior Associates through: call listening; reviewing logging; face to face mentoring; feedback and recognition
• Supporting BAU activity e.g. issues and complex problem resolution; call listening – Providing shift over in during the operational window
• Sharing weekly highlights of progress in operational performance; quality of delivery and continuous improvement with my Manager