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Concentrix Off Campus Hiring Fresher For Associate, Real Time Management-Apply Now!

Concentrix

gurugram

INR 3-6 LPA

Full Time

On-site

Any Year Batch

About This Role

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Requirements

Graduation in any discipline
Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
Good Communication Skills
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)

Responsibilities

Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.
Manage business based on-Line Adherence, Service Level, FTE and ASA
Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
Document all incidents using the service management suite and notify impacted stakeholders.

About Concentrix

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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Posted 1 year ago

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