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Work From Home Cactus for Customer Service Manager

Cactus

all india

up to ₹40K/Month *

Work From Home

On-site

2020,2021,2022,2023 Batch

About This Role

Work from home Cactus Recruitment drive 2024: Work from home Cactus is hiring Associate Customer Service Manager (Chat & Calls) through off campus Placement for Work from home. A student from various disciplines can apply for the Cactus off campus drive 2024. Interested and eligible candidates can read more details below. Details are given below:

Requirements

Are tech savvy, comfortable with using various live chat software’s and ability to multitask.
Have good sales skills.
Have excellent written communication skills and ability to deliver message in a concise manner.
Can think on your feet, meet customers at their level, and improvise during a conversation.
Can work under pressure and meet deadlines, while maintaining a positive attitude

Responsibilities

Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries.
Help build customers confidence in Editage brand over competitors and improve conversion rates.
Add a human factor in customer shopping experience thereby influence repeat rate.
Influence the revenue of the organization by pitching our services to clients over chat and calls.
Identify website errors and provide solutions for the same.
Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.

About Cactus

Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach.

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Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Cactus. Any solicitation calls or payment requests are not from us.

Posted 2 years ago

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