Cornerstone Junior Support Specialist Job Update | Pune Office
Cornerstone Junior Support Specialist
About This Role
Cornerstone Junior Support Specialist Job Update is an exciting opportunity for freshers to join a premier people development company. Cornerstone OnDemand is pioneering solutions to help organizations and individuals around the globe navigate the new world of work and realize their potential at work.
The company is looking for a highly motivated and customer-centric individual to deliver a positive customer experience through CSAT scores. The ideal candidate will have a strong analytical and problem-solving mindset, with excellent written and verbal communication skills.
This role offers a great opportunity to learn and grow with a dynamic team, with a focus on continuous learning and professional development. The company provides a comprehensive range of benefits, including a competitive salary, training, and career growth opportunities.
Requirements
- Basic understanding of SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Written and verbal communication skills
- Strong customer-centric mindset
- Strong analytical and problem-solving skills
- Familiarity with support workflows and processes
- Experience working with CRM applications like Salesforce
- Fine with 24×7 working environment (mostly US shifts)
Responsibilities
- Deliver a positive customer experience through CSAT scores
- Provide support via CRM tools
- Regular quality updates until issues are resolved
- Escalate issues to higher-level support with proper documentation
- Actively engage with knowledge channels/resources
- Continuous learning about the Cornerstone OnDemand product portfolio
- Collaborate and contribute to the Cornerstone OnDemand ecosystem
About Cornerstone Junior Support Specialist
Cornerstone OnDemand is a premier people development company, pioneering solutions to help organizations and individuals around the globe navigate the new world of work and realize their potential at work.
Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Cornerstone Junior Support Specialist. Any solicitation calls or payment requests are not from us.
This job is no longer accepting applications
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