HCLTech Off Campus Recruitment 2026 | Mass Hiring for Service Desk Analyst
HCLTech
Apply before May 04, 2026
14 days left
About This Role
HCLTech is seeking a highly motivated and skilled Service Desk Analyst to join their team in Lucknow. As a Service Desk Analyst, you will be responsible for providing Level 1 technical support to customers through various channels, including phone, email, and chat.
The ideal candidate will have excellent communication skills, both written and verbal, and a strong understanding of technical concepts. You will be working in a fast-paced environment, troubleshooting hardware, software, and network issues, and escalating complex problems to higher-level support teams when needed.
If you are a team player with a customer-first attitude and a willingness to learn and grow, we encourage you to apply for this exciting opportunity. HCLTech offers a competitive salary and a comprehensive benefits package, as well as opportunities for professional development and growth.
Requirements
- Graduation in any discipline with no active backlogs
- 6 months to 3+ years of full-time experience in IT support
- Strong communication skills, both written and verbal
- Basic understanding of networking concepts
- Hands-on experience in technical support environments
- Good problem-solving and troubleshooting abilities
- Ability to handle multiple issues efficiently and prioritize tasks
Responsibilities
- Providing Level 1 technical support through calls, emails, and chat
- Troubleshooting hardware, software, and basic network issues
- Logging and tracking incidents using the company’s ticketing system
- Escalating complex problems to higher-level support teams when needed
- Managing user accounts, including creation and maintenance
- Offering remote desktop support following standard procedures
About HCLTech
HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age. With a presence in over 50 countries, HCLTech is committed to providing innovative solutions and services to its customers.
Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent HCLTech. Any solicitation calls or payment requests are not from us.
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