HCLTech
Actively Hiring

HCLTech Off Campus Recruitment 2026 | Mass Hiring for Service Desk Analyst

HCLTech

Lucknow
2.5 - 4 LPA
Fulltime
Onsite
2025 Batch

Apply before May 04, 2026

14 days left

About This Role

HCLTech is seeking a highly motivated and skilled Service Desk Analyst to join their team in Lucknow. As a Service Desk Analyst, you will be responsible for providing Level 1 technical support to customers through various channels, including phone, email, and chat.

The ideal candidate will have excellent communication skills, both written and verbal, and a strong understanding of technical concepts. You will be working in a fast-paced environment, troubleshooting hardware, software, and network issues, and escalating complex problems to higher-level support teams when needed.

If you are a team player with a customer-first attitude and a willingness to learn and grow, we encourage you to apply for this exciting opportunity. HCLTech offers a competitive salary and a comprehensive benefits package, as well as opportunities for professional development and growth.

Requirements

  • Graduation in any discipline with no active backlogs
  • 6 months to 3+ years of full-time experience in IT support
  • Strong communication skills, both written and verbal
  • Basic understanding of networking concepts
  • Hands-on experience in technical support environments
  • Good problem-solving and troubleshooting abilities
  • Ability to handle multiple issues efficiently and prioritize tasks

Responsibilities

  • Providing Level 1 technical support through calls, emails, and chat
  • Troubleshooting hardware, software, and basic network issues
  • Logging and tracking incidents using the company’s ticketing system
  • Escalating complex problems to higher-level support teams when needed
  • Managing user accounts, including creation and maintenance
  • Offering remote desktop support following standard procedures

About HCLTech

HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age. With a presence in over 50 countries, HCLTech is committed to providing innovative solutions and services to its customers.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent HCLTech. Any solicitation calls or payment requests are not from us.

Posted 12 hours ago