Prodapt
Closed

Prodapt Walk-in Update for Customer Support Executive Role

Prodapt

2.5 LPA
Full Time
On-site
2025 Batch

About This Role

Prodapt is seeking a Customer Support Executive to join their team in Chennai. The selected candidate will be responsible for handling US customer interactions through voice calls, providing effective resolutions and accurate information to customers, and maintaining high levels of customer satisfaction and call quality.

The ideal candidate should have excellent US communication skills, a strong verbal English communication, and good listening and problem-solving abilities. The candidate should also be able to handle customer queries professionally and have basic computer knowledge.

Prodapt is an IT services company focused on the connectedness industry, providing consulting, digital transformation, and managed services for telecom and technology companies. The company has a global presence, employs over 6,000 experts, and is part of the Jhaver Group conglomerate.

Requirements

  • Excellent US Accent & Clear Communication (Mandatory)
  • Strong verbal English communication skills
  • Good listening and problem-solving abilities
  • Ability to handle customer queries professionally
  • Basic computer knowledge
  • Graduate degree
  • Excellent US communication skills

Responsibilities

  • Handle US customer interactions through voice calls only
  • Provide effective resolutions and accurate information to customers
  • Maintain high levels of customer satisfaction and call quality
  • Adhere to process guidelines, compliance, and performance metrics
  • Document call details accurately in the system
  • Provide high-quality customer service
  • Meet or exceed performance metrics

About Prodapt

Prodapt is an IT services company focused on the connectedness industry, providing consulting, digital transformation, and managed services for telecom and technology companies. The company has a global presence and employs over 6,000 experts.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Prodapt. Any solicitation calls or payment requests are not from us.

Posted 3 weeks ago