Wipro Recruitment 2024 For Quality Assurance Analyst

Wipro Recruitment drive 2024: Wipro is hiring Quality Assurance Analyst through off campus Placement for Hyderabad. A student from various disciplines can apply for the Wipro off campus drive 2024. Interested and eligible candidates can read more details below.

• Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
• Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skill training/ certification provided by the client–
• Execution Excellence
• Client (Internal) Centricity
• Effective Communication

• Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
• Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for the top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes.