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Wipro Recruitment 2024 For Quality Assurance Analyst

Wipro

hyderabad

up to ₹6 LPA *

Full Time

On-site

Any Year Batch

About This Role

Wipro Recruitment drive 2024: Wipro is hiring Quality Assurance Analyst through off campus Placement for Hyderabad. A student from various disciplines can apply for the Wipro off campus drive 2024. Interested and eligible candidates can read more details below.

Requirements

Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skill training/ certification provided by the client–
Execution Excellence
Client (Internal) Centricity
Effective Communication

Responsibilities

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for the top 2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes.

About Wipro

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

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Posted 2 years ago

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