Concentrix Off Campus Hiring – Associate, Real Time Management – Apply Now!

Job description

Concentrix hiring freshers. Graduate in any Discipline candidate can apply for off campus placements with Concentrix. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

Requirements

Strong data analytical skills.
Basic knowledge of workforce management.
Excellent problem-solving and reasoning abilities.
Effective written and verbal communication skills.
Collaborative team player with a willingness to learn and achieve goals.
Proficiency in MS Excel, MS Access, and other MS Office tools.
Ability to handle high-pressure situations.
Capability to simplify complex operations into repeatable processes.
Flexibility to work in a dynamic 24/7 shift environment.

Responsibilities

Monitor queues and identify schedule non-adherence.
Serve as the central contact for schedule exceptions and time-off requests.
Track service levels and related metrics.
Prepare daily, weekly, and monthly reports.
Track daily and weekly attendance.
Address escalated issues and requests from site management.
Conduct root cause analysis for SLA deviations, develop action plans, and implement resolutions.
Oversee real-time queue management, schedule adherence, and attendance.
Process daily exception requests and update schedules accordingly.
Cross-train with the Scheduling Analyst.
Optimize breaks for the current or next day’s schedule.
Schedule intra-day training requests and update schedules as needed.
Participate in centralized or site management meetings as required.
Handle real-time ad-hoc requests as needed.
Prepare weekly performance and KPI reports, maintaining performance dashboards.
Generate ad-hoc reports and analyses for management.

Compensation

Salary

INR 2.7 – 5.3 LPA

Company Information

Concentrix

www.concentrix.com

Concentrix is a globally recognized leader in business process outsourcing and customer engagement solutions. With a strong commitment to delivering exceptional services, Concentrix partners with organizations across various industries to optimize their customer experiences and drive business growth. By leveraging advanced technologies and innovative strategies, Concentrix empowers businesses to streamline operations, enhance customer satisfaction, and achieve sustainable success. With a highly skilled workforce and a customer-centric approach, Concentrix has earned a reputation for excellence, integrity, and reliability in the industry. Through its comprehensive range of services, including customer care, technical support, sales, and back-office support, Concentrix continues to transform the way companies connect and engage with their customers, ensuring seamless interactions and lasting relationships.