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FIS Off Campus Drive 2026 – Customer Service Associate | Gurgaon

FIS

Gurugram

4.9 LPA

Fulltime

Onsite

2025 Batch

About This Role

FIS is hiring a Customer Service Associate to provide exceptional support to clients. The ideal candidate will have excellent communication skills, both verbal and written, and be able to work in a fast-paced environment.

As a Customer Service Associate, you will be responsible for resolving customer inquiries, troubleshooting issues, and providing product information. You will also be required to maintain accurate records of customer interactions and follow up on escalated issues.

FIS offers a dynamic and supportive work environment, with opportunities for career growth and professional development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Requirements

Knowledge of company products and services
Customer service skills
Communication skills (verbal and written)
Computer navigation and operation skills
Ability to work independently and in a team environment
Effective people skills and sensitivities when dealing with others
Ability to troubleshoot customer problems and resolve issues

Responsibilities

Provide customer support via phone, email, or chat
Resolve customer inquiries and troubleshoot issues
Maintain accurate records of customer interactions
Follow up on escalated issues and provide coaching and mentoring to less experienced team members
Meet quality standards, adherence to schedule, and average handle time
Update customer details and maintain service records
Provide guidance and mentoring to less experienced Customer Service Associates

About FIS

FIS is a global leader in financial technology, providing software, payment processing, and banking solutions to over 20,000 clients in 61 countries.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent FIS. Any solicitation calls or payment requests are not from us.

Posted 1 week ago

This job is no longer accepting applications

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