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New Wipro Walk in for Service Desk Administrator | Don’t Miss

New Wipro

Bangalore

3 - 4.5 LPA

Fulltime

Onsite

2025 Batch

About This Role

New Wipro is seeking a highly skilled and motivated Service Desk Administrator to join their team. The successful candidate will be responsible for providing excellent customer service and technical support to end users.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. They will be responsible for resolving IT incidents, providing technical support, and maintaining a high level of customer satisfaction.

If you are a motivated and technically skilled individual who is passionate about providing excellent customer service, then this could be the role for you. Apply now to join the New Wipro team and take your career to the next level.

Requirements

Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Demonstrated problem solving capabilities
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Self-motivated achiever who gains satisfaction from providing excellent customer service
Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays

Responsibilities

Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
Maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

About New Wipro

New Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent New Wipro. Any solicitation calls or payment requests are not from us.

Posted 1 week ago

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