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New Wipro Walk in for Service Desk Administrator | Don’t Miss

New Wipro

Bangalore

3 - 4.5 LPA

Fulltime

Onsite

2025 Batch

About This Role

New Wipro is seeking a highly skilled and motivated Service Desk Administrator to join their team. The successful candidate will be responsible for providing exceptional customer service and technical support to end-users.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work in a fast-paced environment. They will also have a strong understanding of ITIL framework and terminologies, as well as knowledge of Windows, Mac operating systems, and VDI environments.

If you are a self-motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Requirements

Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Demonstrated problem solving capabilities
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Self-motivated achiever who gains satisfaction from providing excellent customer service

Responsibilities

Assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Taking ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
Maintaining and fine-tuning a high degree of customer service for all support queries and adhere to all service management principles

About New Wipro

New Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Wipro Limited is a global information technology, consulting and business process services company.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent New Wipro. Any solicitation calls or payment requests are not from us.

Posted 2 months ago

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