Actively Hiring

Salesforce Recruitment Drive hiring Technical Support Engineer

Salesforce

Bangalore, Hyderabad

6 LPA

Fulltime

Onsite

2025 Batch

Apply before Apr 01, 2026

14 days left

About This Role

Salesforce is seeking a highly skilled and motivated Technical Support Engineer to join their team. The successful candidate will have a strong technical background and excellent communication skills, with the ability to work effectively in a fast-paced environment.

The Technical Support Engineer will be responsible for providing technical assistance to business clients, ensuring timely and thorough problem-solving, and identifying product gaps to improve the customer experience. The ideal candidate will have experience in software product engineering, software programming, and working with Salesforce Data Cloud, Agentforce, Sales Cloud, or Service Cloud.

Salesforce is the world’s #1 AI-powered, cloud-based Customer Relationship Management (CRM) platform, designed to unify sales, service, marketing, and commerce teams. The company is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.

Requirements

Bachelor’s degree in Computer Science or equivalent experience
Excellent written and verbal communication skills
Experience in Software Product Engineering, Software Programming (e.g., Apex, Python, JavaScript)
Familiarity with core Generative AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and prompt engineering/tuning
Expert-level experience with Database concepts, Data modeling (relational and non-relational), and advanced SQL/SOQL
Experience working with Salesforce Data Cloud, Agentforce, Sales Cloud, or Service Cloud
Strong problem-solving skills and ability to work effectively in a fast-paced environment

Responsibilities

Act as a technical leader and specialist, keeping up with new developments in automation and AI to proactively support the future of our top AI CRM platform
Manage the whole technical assistance process for business clients, guaranteeing a smooth and effective result
Ensure timely and thorough problem-solving by supervising and coordinating the quick resolution of crucial technical and business-impacting issues
Investigate, record, and rank customer-reported concerns in an expedient manner, making good use of internal resources, including escalation teams
Identify product gaps, promote the “Voice of the Customer,” and spearhead product improvements that improve the entire customer experience
Proactively exceed customer expectations and enhance the overall support experience, resulting in consistently high customer satisfaction scores
Create and maintain high-quality knowledge base materials focused on increasing operational efficiency and empowering the broader support community

About Salesforce

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Salesforce. Any solicitation calls or payment requests are not from us.

Posted 2 hours ago

Application Deadline

Apr 01, 2026

14 days left

Create an account to apply