Actively Hiring

Tech Mahindra Direct Walk-in Drive | Great Opportunity for Freshers | Service Desk Technical

Tech Mahindra Direct

Hyderabad

2.5 - 4 LPA

Fulltime

Onsite

2025 Batch

Apply before Mar 31, 2026

13 days left

About This Role

Tech Mahindra Direct is seeking energetic and motivated candidates to join its International Voice Technical Support team in Hyderabad.

The ideal candidate will have a strong foundation in technical support and excellent communication skills in English.

The role involves providing L1/L2 technical support, handling customer queries, diagnosing and resolving technical issues efficiently, and ensuring customer satisfaction through timely support.

Requirements

Any degree qualification
0 to 5 years of experience in international voice technical support
Strong communication skills in English
Basic understanding of technical issues
Knowledge of ITSM tools like ServiceNow, BMC Remedy, HPSM, or CA Service Desk
Knowledge of Active Directory, Microsoft Office, and Windows OS
Basic knowledge of hardware and network troubleshooting

Responsibilities

Providing L1/L2 technical support
Handling customer queries through calls and emails
Diagnosing and resolving technical issues efficiently
Recording and maintaining proper documentation of issues
Ensuring customer satisfaction through timely support
Working with ITSM tools and Active Directory
Troubleshooting hardware and network issues

About Tech Mahindra Direct

Tech Mahindra is a leading IT services company providing innovative solutions to its clients worldwide. The company is committed to delivering exceptional customer experiences through its technical support services.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Tech Mahindra Direct. Any solicitation calls or payment requests are not from us.

Posted 1 day ago

Application Deadline

Mar 31, 2026

13 days left

Create an account to apply