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Amazon Work From Home Hiring 2026- HR Live Support Associate

Amazon Work From Home

Remote

4.5 LPA

Fulltime

Remote

2025 Batch

About This Role

Amazon is seeking a highly skilled and motivated HR Live Support Associate to join their team. As a HR Live Support Associate, you will be responsible for handling and resolving HR queries in Italian and English, providing excellent customer service, and ensuring that every interaction is acknowledged and handled with a high level of problem-solving and customer focus.

The ideal candidate will have a strong background in customer service, human resources, or a related field, with excellent communication and problem-solving skills. You will be working in a fast-paced environment, providing support to employees via phone, chats, tickets, and emails.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join Amazon's team as a HR Live Support Associate.

Requirements

Proficiency in written and verbal Italian (B2 CEFR) and English
Schedule flexibility (support a 24×7 operations)
Internet connection with a speed range of 50-100 Mbps
Bachelor's degree or equivalent
0-10+ years of experience in contact center, customer service, human resources, or equivalent experience
Strong problem-solving and customer service skills
Ability to work in a fast-paced environment

Responsibilities

Handle and resolve HR queries in Italian and English
Provide excellent customer service and ensure that every interaction is acknowledged and handled with a high level of problem-solving and customer focus
Respond to employees' impacting issues that may arise and ensure the right communication and documentation occurs
Utilize sound judgment, reasoning, and critical thinking to strike a balance between procedure adherence and employees' requirements
Resolve cross-functional challenges to update and enhance policies by regularly consulting and working with partner teams on process modifications
Build customer trust through empathetic, personalized conversations
Escalate issues that cannot be resolved

About Amazon Work From Home

Amazon is a leading e-commerce company that is committed to delivering exceptional customer service and providing a positive work environment for its employees.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Amazon Work From Home. Any solicitation calls or payment requests are not from us.

Posted 4 days ago

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