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Service Desk Role by Zones | Hiring Off Campus Drive 2026

Service Desk Role by Zones |

Bangalore

5 LPA

Fulltime

Onsite

2025 Batch

About This Role

The Service Desk Role by Zones is a dynamic and challenging position that requires strong technical and communication skills. As a Service Desk professional, you will be the first point of contact for customers seeking technical assistance via phone, chat, and email.

Key Responsibilities: Provide core IT support to global clients in a 24/7 rotational shift environment, troubleshoot and configure desktop hardware, peripherals, and mobile devices, and perform remote diagnostics and guide users through problem-solving steps.

Company Overview: Zones is a leading IT company that provides innovative solutions to its clients. We are committed to delivering exceptional customer service and are looking for talented individuals to join our team.

Requirements

Strong communication and multitasking skills
Ability to work in a 24/7 rotational shift environment
Basic technical knowledge of computer systems and software applications
Strong problem-solving skills
Ability to work in a team environment
Excellent customer service skills
Strong understanding of IT support principles

Responsibilities

Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email
Provide core IT support to global clients in a 24/7 rotational shift environment
Troubleshoot and configure desktop hardware, peripherals, and mobile devices
Perform remote diagnostics and guide users through problem-solving steps
Install, configure, and troubleshoot operating systems and software applications
Create and document real-time tickets, ensuring tasks are completed within defined SLAs
Escalate unresolved issues to higher-level support as needed

About Service Desk Role by Zones |

Zones is a leading IT company that provides innovative solutions to its clients. We are committed to delivering exceptional customer service and are looking for talented individuals to join our team.

Disclaimer: This job has been aggregated from public sources to help students discover opportunities. We do not represent Service Desk Role by Zones |. Any solicitation calls or payment requests are not from us.

Posted 1 week ago

This job is no longer accepting applications

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